Refund policy
Shipping & Returns Policy
We want you to love your purchase! We offer a 30-day return policy, which means you have 30 days after receiving your item to let us know you want a return.
How to Start a Return
To start a return, just contact us at hi@tinyshinyschoolhouse.com or go to Submit Return in the Quick Links in our page footer and provide the requested information. Once your return is started, we will send you instructions on how and where to send your package.
To start a return, just contact us at hi@tinyshinyschoolhouse.com or go to Submit Return in the Quick Links in our page footer and provide the requested information. Once your return is started, we will send you instructions on how and where to send your package.
Return Shipping Costs
- Standard Returns: Return shipping costs are the responsibility of the buyer.
- Damages and Issues: Please inspect your order when it arrives. If the item is defective, damaged, or incorrect, contact us immediately at hi@tinyshinyschoolhouse.com so we can make it right. In these cases, we will cover the return shipping costs.
Condition of Items
To receive a full refund, items should be returned in their original condition and packaging. For EU customers, you have the legal right to open and inspect items to check them out (just like you would in a regular retail store). If an item is returned heavily used, altered, or damaged by over-handling, a deduction may be made from your refund.
To receive a full refund, items should be returned in their original condition and packaging. For EU customers, you have the legal right to open and inspect items to check them out (just like you would in a regular retail store). If an item is returned heavily used, altered, or damaged by over-handling, a deduction may be made from your refund.
Exchanges
The fastest way to exchange an item is to return the item you have. Once your return is on its way back to us, you can make a separate purchase for the new item.
The fastest way to exchange an item is to return the item you have. Once your return is on its way back to us, you can make a separate purchase for the new item.
Refunds
We will process your refund within 14 days of you notifying us of your return. Please note that we may hold the refund until we receive the items back at our warehouse, or until you show us proof that you have shipped them.
We will process your refund within 14 days of you notifying us of your return. Please note that we may hold the refund until we receive the items back at our warehouse, or until you show us proof that you have shipped them.
Your refund will go right back onto your original payment method. Depending on your bank or credit card company, it can take a few business days to see the funds post to your account. If you have any questions along the way, reach out anytime at hi@tinyshinyschoolhouse.com.
